You may return new items in original condition and packaging within 30 days for a full refund of purchase price, not including the actual shipping costs (which is not always equal to the flat rate $5.99 that you were charged). If the return is a result of our error (you've received an incorret or defective item), JosefDolls.com will pay the return shipping costs.
If you need to return an item, simply email us at firstname.lastname@example.org or call Pam at 989-315-1121 and we'll provide you with return instructions. Once we've received and processed the returned item, we'll notify you via e-mail of your refund.
In most cases, JosefDolls.com will ship your order within 24-48 hours after receiving your order. USPS Priority Mail is used for most orders, however, in cases where first class postage rates apply, that option may be used, too. For larger orders, UPS ground will be used at our discretion. $5.99 Flat-Rate Shipping on all Josef Doll orders is available for delivery locations within the continental United States. Should you need faster service, overnight express mail delivery is available to most locations for an additional charge. Please call 989-315-1121 to arrange for expedited service. For orders shipping outside the continental United States, a postage quote will be emailed to you for confirmation. Upon the customer’s acceptance of postage charges, your order will be shipped within 24-48 hours. You will be notified by email if any part of your order is out of stock and advised as to approximate availability schedules.
Please contact Pam at 989-315-1121 should you have any additional questions or concerns.